Patient Participation Group
Patient Participant Groups are developed as a way to extend patient involvement in the general practice.
A format that encourages people to engage with the NHS at the same time as engaging in their own health care. PPG Members can provide practical support for the practice.
We aim to hold quarterly PPG meetings in practice and listen to their suggestions. We implement PPG suggestions in our practice service.
We are always looking for more members. To join, please contact the practice and ask to speak to Practice Manager - Asma.
This year following suggestions from PPG, we have successfully implemented the following in our practice service:
- An increase of on the day appointments whilst keeping some prebookable appointments available for working patients
- An extra staff working early morning shift to decrease the waiting times on the phones at 8am
- All of practice staff's names / pictures made available on our website
- NHS App page created on website and information posted on how to register/use the app
- Improvement in staff training on triaging and customer service skills for reception staff
- Introducing e-consults / online consultation on our website for non urgent queries
- Promoting Carers Corner as well as PPG
Please find our latest meeting mintues below:
PPG Meeting Minutes December 2023 (DOCX, 15KB)