Notice: In light of improving access to your GP services, we have implemented a new policy for 2023. Each patient will be allowed one GP appointment at a time, as multiple appointments per patient reduces the number of pre-bookable appointments available. If you're seeking on the day appointment for an urgent matter and already have another appointment booked, the later pre-bookable appointment will be cancelled.
An appointments with the doctor may be made by telephoning 0121 2032050. Appointments can also be made by coming in in person or booking online (see below).
Routine appointments may be made 2 to 3 weeks in advance which will enable us to offer you an appointment at a time more suitable to your requirements. Practice nurse appointments may be made by telephoning the surgery practice nurse appointments may be made up to four weeks in advance.
NB: During booking, our receptionists may ask for a brief reason for the appointment - this is simply to allow clinicians to prioritise appointments based on urgency and to help you best that we can.
Please note, if you book a 10 minute appointment with the GP, it is only possible to safely discuss one problem during this time to ensure adequate patient care. Please do not be offended if the GP requests you to rebook another slot to discuss more than one problem.
RSV Hub and Extended Access
In case we are out of appointments for the same day, our reception staff will endeavour to accomodate you by booking you into a timed appointment slot either at the RSV Hub which is based in our building upstairs or with our extended access service. Both of these services have access to your GP records and hence are able to provide a degree of continuity of care. Please consider accepting these appointments if offered.
Unable To Attend
If you no longer require or are unable to attend your appointment, please let us know so that we can use the time for another patient.
Have you considered, you may not need a GP appointment?
First Care Practitioner - FCP
If you have MSK related problems such as back pain or shoulder pain, you can see our on site Physiotherapist - Bintal Satti please ask to book with her
Mental Health Worker
We have an on site mental health worker who can discuss your condition and signpost you for appropriate help. If you're feeling low or anxious, please consider booking with her. She offers half an hour appointments.
Social Prescriber
We also have a social prescribing service that can help you with non-medical social needs. E.g. if you are feeling stressed, lonely, anxious, would like to be more active or meet others in your local community. They can also help signpost you to correct services if you need benefits advice, have housing concerns or need extra support with caring needs.
NHS Community Pharmacist Consultation Service - CPCS
If you have a minor ailment such as coughs and colds, insect bites/stings, athletes foot, thrush etc. Reception can book you in with our local pharmacist who will be able to provide appropriate over the counter medication.
Healthy Minds
If you are having low mood or anxiety, you can self refer to healthy minds for CBT / counselling. Their phone number is 0121 3012525 and their website is: www.bsmhft.nhs.uk/our-services/birmingham-healthy-minds
Social Services
For any adult social care support you may self refer to their services e.g. Blue Badge enquiries, help in your own home, help with disabilities or specific needs or paying for adult care and support etc. Their phone number is 0121 303 1234 and their email: CSAdultSocialCare@birmingham.gov.uk or you can visit their website: www.birmingham.gov.uk/info/20018/adult_social_care
Walk in Centre
If you would like to be seen on the same day by a GP or ANP and we have run out of appointments, you can go to the walk in centre which is based in the Summerfield Primary Care Centre building. You may need to wait to be seen however they are open 7 days a week and can see you on the same day.
Book Online
You can now book/cancel your appointments and order repeat prescriptions online. The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you. Please contact Reception for more information on how to register.
If you already have your log in details, visit www.patientaccess.com to access the online service.
Or use our online consultation service is now available for ordering repeat prescriptions, requesting a sick note or test results, and to consult with a GP on non-urgent medical problems.
Access the service.